Work at Canopy
Join our distributed workforce from wherever you are.
Available Roles
Who We’re Looking For
What You'll Do
- Respond to customer support tickets in a timely manner and in accordance with Canopy’s Customer Support Policy.
- Proactively provide customer training/coaching to help clients find success in the Canopy platform.
- Assist in preparing documentation and training materials on an as needed basis, under the direction of the Director of Customer Success.
- Communicate directly with Dev Ops and Development staff to coordinate resolution of customer issues.
Your Qualifications
- Ability to learn new technology.
- Good communication skills; able to train new users of varying experience on document review platforms.
- Highly organized, thorough, and efficient.
- Ability to prioritize tasks and manage tight deadlines.
- Comfortable working within a fast-paced, entrepreneurial, “roll up your sleeves” environment.
- Team player with a customer service mentality and strong interpersonal, communication (oral and written), and presentation skills.
- Able to work independently, which also may require some evenings and weekends.
- Quick learner and self-starter with innate creativity.
- Good interpersonal skills.
Apply for Canopy's Technical Project Manager Role
Apply for Canopy's Customer Support & Training Specialist - AU Role
Apply for Canopy's Customer Support & Training Specialist - UK Role
Who We’re Looking For
What You'll Do
- Respond to customer support tickets in a timely manner and in accordance with Canopy’s Customer Support Policy.
- Proactively provide customer training/coaching to help clients find success in the Canopy platform.
- Assist in preparing documentation and training materials on an as needed basis, under the direction of the Director of Customer Success.
- Communicate directly with Dev Ops and Development staff to coordinate resolution of customer issues.
Your Qualifications
- Ability to learn new technology.
- Good communication skills; able to train new users of varying experience on document review platforms.
- Highly organized, thorough, and efficient.
- Ability to prioritize tasks and manage tight deadlines.
- Comfortable working within a fast-paced, entrepreneurial, “roll up your sleeves” environment.
- Team player with a customer service mentality and strong interpersonal, communication (oral and written), and presentation skills.
- Able to work independently, which also may require some evenings and weekends.
- Quick learner and self-starter with innate creativity.
- Good interpersonal skills.
Who We’re Looking For
What You'll Do
- Lead multiple agile development teams responsible for the delivery of industry-leading software products.
- Facilitate and conduct agile ceremonies, including sprint planning sessions, daily stand-ups, demos, and blameless retrospectives.
- Work closely with internal stakeholders and external vendors to improve development, deployment, and operations.
- Foster a continuous learning environment by ensuring that the team becomes more efficient through continuously improving processes, procedures, and approaches.
- Develop detailed work plans, schedules, project estimates, resource plans, and status reports.
- Prepare and present briefings to senior-level management personnel providing the status of ongoing activities.
- Ensure adherence to quality standards and review project deliverables.
Your Qualifications
- Located in Eastern or Central time zones of the US
- Experience building, delivering, and supporting data-intensive software solutions focused on engineering, execution, and operational excellence.
- Experience effectively working with teams in remote and geographically dispersed locations and an understanding of the inherent implications and challenges of working as part of a global team.
- Excellent communication skills, able to explain complex technical structures in an understandable user-friendly format
- Highly organized, thorough, and efficient.
- Comfortable working within a fast-paced, entrepreneurial, “roll up your sleeves” environment.
- Team player with a customer-first mentality and strong interpersonal, communication (oral and written), and presentation skills.
- Strong knowledge of web development technologies.
- Experience with Atlassian suite (JIRA, Confluence).
- Quick learner and self-starter with innate creativity.
- Good interpersonal skills.
Join the Leaders in Privacy & Data Breach Response Software
We are 🌳🌳🌳Canopy, the creators of industry-leading data privacy and cybersecurity software powered by AI. When there’s a cybersecurity incident, our flagship Data Breach Response software makes it possible to quickly find out if personal info was compromised. It’s the first and only software of its kind, so we’re defining the entire industry as we grow.
We’re a fully distributed workforce. The name “Canopy” reflects our love for nature and the broader environment, and our team of Foresters is made up of talented, creative, and enthusiastic people from across the United States. You don’t have to enjoy exploring the great outdoors to work at Canopy — though many of us certainly do! — as long as you share our common goal: to leave the world better than we found it.
Connect with Us
We don't have any job postings at the moment, but we're always looking for talented people to join our Foresters team. Check back regularly for new openings, or email your inquiries to contact@canopyco.io.
Working at Canopy Has Its Perks
Competitive Compensation
Including 401K employer match that vests immediately
Healthcare Benefits
Medical, dental, vision, HSA, and more
Remote Workforce
Ability to work from anywhere in the United States
Flexible Vacation/PTO
To meet critical needs for rejuvenation
Canopy Software, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.